Policyholders
When unforeseen events arise, SHAC is dedicated to meeting policyholders' needs with expert care and attention.
Once adjusters refer policyholders to SHAC at the first notice of loss, our expert Relocation Specialists swiftly secure premium housing, customized to each family’s specific needs.
When adjusters refer policyholders to SHAC, our team promptly reaches out to find the ideal temporary housing solution tailored to their needs.
A SHAC representative guarantees satisfaction with a post-move-in follow-up, handles lease extensions as necessary, and provides timely reminders of move-out dates.
SHAC identifies cost-effective hotel and temporary housing options near the family’s home. Our nationwide relocation specialists provide expert local insights to ensure the best fit.
SHAC coordinates and oversees the delivery of furniture, housewares, and appliances to ensure a seamless move-in experience.
SHAC gathers essential details during the adjuster’s initial call, ensuring accommodations for pets and special requests to support the entire family.
SHAC enables two-way text communication with policyholders, streamlining support. An SHAC representative quickly responds to all inquiries for seamless assistance.
We typically secure properties within a day and schedule viewings at your convenience. After approval from you and your adjuster, we set a move-in date. Furnished corporate suites are often available immediately, while properties we furnish require a few days to prepare. Trailers generally take 7-14 days for delivery, setup, and furnishing. While arranging long-term housing, we handle direct billing for hotel room charges and taxes.
When disasters or unforeseen events happen, SHAC locates suitable housing tailored to each family’s specific needs. Our Relocation Specialists ensure pets, disabilities, and other special requirements are addressed to keep everyone comfortable.
SHAC offers cost-effective options, including temporary hotels and fully furnished apartments, all conveniently located near policyholders' residences.
We welcome domestic pets in most placements. Typically, a non-refundable pet deposit is required by landlords or hotels, and certain breeds may be restricted.
Yes, we tailor solutions to meet your special needs. During our initial contact, SHAC will ask about any specific requirements for your family. Many hotels offer handicap-accessible rooms with first-floor access.